FAQs

Leash Free Living uses different collars and equipment for different programs and needs. Puppies can participate in any puppy program using the equipment of your choice; we prefer a slip lead or flat buckle collar, but a harness will work as well. Adult dogs will wear a slip lead. If medical reasons prevent you from training your dog on a slip lead, we can create a custom program using alternative equipment through private lessons.

You can expect about an hour of training each day while enrolled in one of our training programs. It is well worth the effort!

Yes! The more the merrier.

In the case of inclement weather, we will send out an e-mail to any group classes that may be effected. Any closings or delays will also be posted on our Facebook page.

Private lessons will be determined on a case by case basis.

Leash Free Living offers several training services that can keep you up to speed with the class while you are away.

1) Board and Train Programs. Check our our Tag-Along program, and our In-Kennel training options!

2) Day Training. This is our Day Care and Train option, if your pet sitter is willing to transport them to school.

This is a trick question. The answer to this question is very dependent on what your training goals are for your dog. I have found that it takes an average dog approximately 2 years to reach the point where we are fully satisfied with their training. That time may be shorter or longer depending on your dog’s temperament and drives.

However, training is an ongoing process. Training will require some maintenance and upkeep for your dog to stay sharp. Training is also a necessary for of mental stimulation for your dogs. Dogs that are mentally stimulated are happier, healthier beings. We encourage you to explore our Advanced training options after basic obedience as a way to continue bonding, growing and learning with your dog.

We have a very high success rate with dogs when homework is done as assigned. Our Cancelation & Refund policies are listed below by program type.

Day Training
Unused portions of Day Training packages can be refunded. When doing so, the package is void and the single day rate for used days will be charged, and the remainder refunded.

Day Training days can be canceled or rescheduled up to 7PM the business day prior to the scheduled reservation date. No-shows and cancelations after that time will be charged as a full price Day Training day of $50 even for those clients who have a Day Training Package.

Evaluations
Evaluations are held at no cost on the phone and for a $45 fee at our training facility, and can be rescheduled and canceled up to 24 hours prior to the scheduled time. Phone evaluations that do not answer, or cancel within 24 hours of the appointment can only be rescheduled as an in-studio evaluation at our facilities at a later date for a $45 fee. Facility evaluations that do not show up, or cancel within 24 hours of the appointment will be charged the normal $45 fee.

Dog School Days
Dog School days (for the dog) may be canceled or rescheduled up to 48 hours prior to the scheduled reservation date. No-shows and cancelations after that time will be charged as a full price Dog School day of $100 even for those clients who have a Dog School Package.

Dog School Lessons
Dog School Lessons (for the owners) may be canceled or rescheduled up to 48 hours prior to the appointment time. No-shows and cancelations within 48 hours of the appointment will have a Dog School Lesson deducted from their package. Additional lessons can be purchased at the make up rate of $50 per 30 minutes.

Private Lessons
Private Lessons may be rescheduled up to 48 hours prior to the appointment time. No-shows and cancelations within 48 hours of the appointment will have 1 private lesson deducted from their package.

If multiple lessons are canceled before completing a private lesson package, money will be refunded after charging the full amount for sessions used. For instance, if you complete two out of six lessons, we will subtract the cost of two individual lessons (at full cost, not the package rate) from the paid amount and refund the remainder.

Group Classes
Group classes need a minimum of 4 students to proceed. Classes with low attendance will be canceled prior to the start of class, and payment will be refunded in full to any enrolled students.

Leash Free Living reserves the right to reschedule classes due to inclement weather. In such cases, students will be notified via email at least two hours prior to class. Unless otherwise noted, the make up session will be added on the week following the end of class, at the same date and time.

Leash Free Living reserves the right to remove students or dogs that are disruptive to the group class. Any remaining class credits can be applied towards a different training program.

Unenrollment from a group class is 100% refundable if requested at least 72 hours prior to the start of class. After that point, Group Classes are non-refundable or transferable.

If you are unable to complete the class, you can retake the missed weeks in a later session. We do not offer make-up sessions for group classes. Group Class students can schedule a 30 minute private session at our facility with an apprentice trainer to cover missed material ($50).

Tag-Along
A 50% deposit is required to hold your Tag-Along spot. If the stay is canceled at least 7 days in advance of their scheduled stay, the deposit will be refunded in full. If the stay is canceled within 7 days of their scheduled start date, the deposit is non-refundable.

*For all services if there is an emergency or if the owner or dog is ill, please contact us as soon as you know that you will be missing the service. We typically do not charge in these circumstances; however, we reserve the right to charge according to the policies listed above if the owner has had multiple emergency or illness cancelations.